Complaints Policy

Alder Associates Ltd is committed to providing a high-level service to our clients. If you do not receive satisfaction from us, we need to hear from you. This will help us to improve our standards.

Therefore, we aim to ensure that:

We recognise that many concerns will be raised informally and dealt with quickly. Our aims are to:

An informal approach is appropriate when it can be achieved. But if concerns cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed.

Complaints Procedure

If you have a complaint, please contact Kim Roumania, Director.
You can write to the Director at: kim@alderassociates.co.uk.

Next steps

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