About Us

We are here for you

Established in 2020, Alder Associates is already one of the South East’s leading independent providers of paediatric case management services.

Covering the whole of the South East, from Kent and Sussex to Surrey and London from our base in Herne Bay. Our small but highly professional team has over 45 years of combined clinical experience, so you can count on us to have an in-depth knowledge and expertise of paediatric rehabilitation and case management.

Our Team

KIM ROUMANIA

DIRECTOR AND PAEDIATRIC CASE MANAGER

Becky Howe

Case Manager

Becky is a paediatric nurse with 9 years of experience working with children and young people with complex medical conditions. Having worked as a senior nurse in an NHS A&E Trauma centre she gained first hand experience of the daily battles that young people and their families have to manage when faced with a life changing situation. This enables her to have foresight when working with these families in a case management capacity.

She has a client centred approach in developing and delivering case management services that meets clients’ goals and aspirations to maximise their potential. 

Jo Philip

Case Manager

Jo is an experienced paediatric nurse with a background in Paediatric ICU. She recognises the value of building collaborative relationships with the family and wider team to ensure a joined-up approach to care provision.

She is organised, compassionate and hardworking, always striving to get the best for every client.

Laura Gates

Case Manager

Laura has extensive experience working with children, and their families, with neuro-disability and complex needs due to her background career as a Specialist Paediatric Physiotherapist.

She has been consistently praised for her child-centred approach, her ability to quickly establish rapport and trust with the families she works with, as well as providing comprehensive assessments, identification of needs and support packages.

She is well practiced in the ongoing monitoring and evaluation of the effectiveness of interventions and is quick to adapt to the ever-changing needs of each child. In her role as Assistant Case Manager, Laura provides support to the Case Manager, client, and their family in order to provide an effective and efficient case management service.

Kim Roumania

Director & Paediatric Case Manager

As director of Alder Associates, Kim leads the team of case managers and is a paediatric nurse by background. 

Kim gained extensive experience from over 17 years in the NHS on acute wards, HDU, A&E and in the community supporting clients with complex care needs and end of life care, before moving into case management. 

As a case manager, she has supported clients with brain and spinal injuries and their surrounding family with care needs and recruitment, therapeutic input, accommodation adaptations, house relocation, educational needs and tribunals for EHCP assessments and provision. 

Having a longstanding clinical background assisted in transitioning into case management, where understanding and prioritising the needs of the clients and families is paramount and she continues to be highly motivated in improving the lives of those affected for a more positive future.

Becky Howe

Case Manager

Becky is a paediatric nurse with 9 years of experience working with children and young people with complex medical conditions. Having worked as a senior nurse in an NHS A&E Trauma centre she gained first hand experience of the daily battles that young people and their families have to manage when faced with a life changing situation. This enables her to have foresight when working with these families in a case management capacity.

She has a client centred approach in developing and delivering case management services that meets clients’ goals and aspirations to maximise their potential. 

Laura Gates

Case Manager

Laura has extensive experience working with children, and their families, with neuro-disability and complex needs due to her background career as a Specialist Paediatric Physiotherapist.

She has been consistently praised for her child-centred approach, her ability to quickly establish rapport and trust with the families she works with, as well as providing comprehensive assessments, identification of needs and support packages.

She is well practiced in the ongoing monitoring and evaluation of the effectiveness of interventions and is quick to adapt to the ever-changing needs of each child. In her role as Assistant Case Manager, Laura provides support to the Case Manager, client, and their family in order to provide an effective and efficient case management service.

Jo Leigh

Case Manager

As an experienced children’s nurse in both acute and community settings Jo brings extensive specialist knowledge to her role as case manager with children and young people. She is proficient at liaising with professionals, carers and families and understands the importance of collaborative working with all parties.

Jo utilises her skills and knowledge along with compassion for the individual to help identify, develop and deliver a case management plan that meets her clients’ goals and aspirations and promotes their potential.

Helen Francis

Case Manager

Helen has a keen interest working as a specialist nurse within Paediatric Case Management. She has extensive knowledge in acute and chronic health care and is determined about promoting the quality of life for her clients, ensuring specific targeted therapy and goal setting.

Her varied experience in the NHS, which involved managing the rehabilitation of complex care patients and consulting with multidisciplinary teams, has helped her develop higher level communication and a calm and reassuring approach.

Helen has trained and mentored care teams in the community, showing commitment and loyalty to the families concerned.

Jo Philip

Case Manager

Jo is an experienced paediatric nurse with a background in Paediatric ICU. She recognises the value of building collaborative relationships with the family and wider team to ensure a joined-up approach to care provision.

She is organised, compassionate and hardworking, always striving to get the best for every client.

Charlotte Jones

Office Administrator

Charlotte has previously worked in a variety of admin roles including time as a paralegal.  In these roles she has gained a wide range of knowledge in areas such as client confidentiality, effective communication and customer service.

Charlotte supports Alder Associate’s office management in various admin tasks to ensure that case managers and our clients are supported in their needs.

Julie Friis

Office Manager

Julie has over 20 years of administration and personal assistant experience gained in a variety of industries. Julie has extensive knowledge in office management and document control as well excellent organisation skills.

Along with her infectious positive energy, Julie ensures Alder Associates runs efficiently and resourcefully for our clients, their families and employees, as well as supporting our associates.

Gemma Relph

Senior Office Administrator

Gemma has over 20 years of invaluable Administration and HR expertise within the NHS, Gemma brings a wealth of knowledge in a diverse array of administrative processes.

Her extensive experience positions her as a key asset to the Alder Associates admin team, where she plays a pivotal role in ensuring the seamless execution of administrative tasks.

Gemma is dedicated to furthering effectiveness and efficiency, whilst ensuring that case managers and clients are well supported.

Our Mission Statement

It’s our mission to ensure that we always deliver the very best possible service for our clients and their families, helping to smooth the way towards rehabilitation and facilitating the best possible quality of life for each and every child and young adult that we work with.

Our Core Values

We put our company values at the heart of everything that we do. We believe in taking a caring and empathetic approach to case management – after all, as a nurse-led team we have a unique insight into just how challenging this time in our clients’ and their families’ lives can be.

We’re proud of the hands-on and personal service we provide, always striving to place the most suitable case manager with each family so that strong and positive, trusting relationships can be built up over time.

We are extremely proud of our collaboration and the excellent working relationships we have formed with different professional therapists to provide a complete rehabilitation service to our clients.

Paediatric Specialists

Unlike most other case management companies, here at Alder Associates our specialism is in paediatrics. That means we focus solely on working with children and their families who have complex needs due to an accident or injury. Uniquely, we are also a nurse-led team, with Kim Roumania (BSc Hons) at the helm. As a fully-qualified paediatric nurse, she has the essential skills and understanding within this field to ensure the best possible level of care and service for each and every client, while her nursing background has put her in the best position to ensure the empathetic and caring approach that parents truly appreciate at this challenging time.

If you’re ready to learn more about how Alder Associates Paediatric Case Management company can help you and your family
through this difficult period in your lives, please contact us.

Services

Safeguarding

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Testimonials

Laura has proven herself to be an invaluable appointment as Case Manager. She is proactive, resourceful, and quick at delivering.

My client family really value Laura’s role. Her professionalism is very strong, and she has provided a huge amount of input into several key areas for the family, making their lives easier and supporting them. More than that though has been just how personable Laura is – she has quickly immersed herself into the family, establishing a strong rapport with the client and wider family, making the whole process much easier.

Andrew King

Lennons Solicitors

I have found Jo and Becky to be proactive case managers, who communicate and respond in a timely and clear manner. They are very professional in their conduct, both with external providers (such as myself) and with clients alike. They are empathetic towards the needs of their clients, for whom they work hard to achieve the best outcomes. They are efficient in following up any outstanding matters and they ensure that the members of the team involved with the child are informed and updated.

Julie Taylor

Occupational Therapist

My working relationship with Jo and Becky has been exceptional. In a challenging scenario their professionalism and dedication truly stood out. I am impressed with several aspects of their approach including effective team collaboration, comprehensive understanding of litigation as well as regular and informative case management updates. I extend my gratitude for their unwavering commitment and exceptional performance throughout a complex case. Their competence, dedication, and ability to get things done have made a significant impact on the success of our collaborative efforts. Thank you, Jo and Becky, for your contribution.”

Jane Weakley

Partner, Fieldfisher

Kim is an excellent case manager. I have been lucky to work with Kim for several years, on a few paediatric cases. Kim is very approachable and she goes above and beyond for her clients, ensuring all aspects of their care are being met to the highest standard. Her background as a paediatric nurse adds an additional string to her bow, and she is able to bring this knowledge and experience into her case management work. Kim finds exactly the right balance – she is always professional and thorough in her approach, whilst also putting clients at ease with her friendliness and humour. I would highly recommend Kim as a case manager.

Dr. Liz Ireland

Chartered Clinical Psychologist (specialising in paediatric neuropsychology)

I have worked with Kim for over 3 years and have always found her to provide support that places the child at the centre, with their best interests as a priority. Kim is open and honest and fosters strong professional relationships with the team. She is great at ensuring actions are followed up and goals are achieved. She is friendly and approachable and takes time to listen to the family and the team. Kim’s background and experience as a children’s nurse means she has good medical knowledge and is able to give clear and confident support to children with complex needs. I would recommend Kim and her team as a case management service and am always happy to work with her.

Janine Pommer

Physiotherapy Ltd.

Having Kim as our case manager is one of my best decisions of all time. I found her supportive and quick to resolve issues…..the amount of support through to buying a house and adapting the house and building a care team to fit my daughter’s requirements was unparalleled…knowing Kim is there to support me when needed in any circumstance is a godsend…I cannot emphasise enough the impact our case manager has had our lives for the better…..without her I have no doubt in my mind we wouldn’t be in the position we find ourselves now at this time in mine and my daughter’s life which is all positive…..thanks Kim for everything…..

Client’s parent

Kim has been providing case management for one of our young people for over 3 years. In that time she has been instrumental to the transition of this young person from a residential home to now living at home. I have been highly impressed by the attention to detail and effort made to support and understand the family’s needs. She has brought together a team of highly skilled workers who like Kim are dedicated to enhancing the life of our young person. Her approach is very much child-focused. Communication has also been a great strength to the work where relevant information is shared amongst the team in a timely manner. I would recommend this service to others.

Consultant Social Worker

I have been working with Kim Roumania for a number of years now; I use her services time and again because of her unique combination of sensitivity and understanding of my clients’ needs and fantastic knowledge base. Kim’s paediatric nursing background serves her very well indeed in understanding and addressing parents’ concerns around getting the right care and the right therapists looking after their children. I can rely on her to deliver empathetic and effective case management at all times. She is a first class case manager.

Caron Heyes

Litigation Solicitor

I have used been using Alder Associates since their inception on a very difficult case for a child with severe cerebral palsy. The case has included issues that I have never had to deal with before and I suspect was also a first for Kim. Thankfully now we have come through the other side and the family are settled in their daily life. They relied heavily on Case Management input to help them through to where we are now. Throughout Kim has been extremely professional and compassionate towards the family in what has been a very traumatic time for them. I would not hesitate to use Alder Associates again.

Mark Stubberfield

Deputy

Kim has been such an amazing support not just for my daughter who has an ABI, but the whole family. Kim is professional, efficient and a pleasure to work with, she’s an exceptional case manager. Kim’s relationship with and understanding of my daughters needs has always been outstanding. She has provided much needed help, support and advice not only for my daughter but myself and two sons also for which we are hugely grateful and can honestly say we don’t know what we would have done without her.

Client’s parent

She is the best, she brings cake and we drink tea 😉

Client

It is always nerve wracking trying out a new case manager; so when Kim introduced me to Jo Leigh I was predictably slightly nervous. However her outstanding background and expertise in paediatric nursing, and hugely approachable manner reassured me and we started working together on a case. I have never regretted engaging her for one moment. Her service is consistently of a high standard, effective and delivering exactly what the family need. I don’t hesitate in recommending her to my colleagues.

Caron Heyes

Litigation Solicitor

I have worked with Kim Roumania for several years on a complex child brain injury matter. Kim is a consummate professional, highly organised and a pleasure to work with. She is very knowledgeable and remains calm when difficult situations present themselves.

Robin Tubbs

Litigation Solicitor

Kim is a fantastic Case Manager – personable, empathetic, caring, responsive and most importantly, effective. She looks after her clients so well, helping to improve their lives by ensuring they have access to the care and therapies they need. At the same time she clearly understands the importance of the relationship between the underlying litigation and case management and she works with the litigation team to ensure everything runs smoothly and always in the interests of our shared clients.

Jonathan Zimmern

Litigation Solicitor

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